Q: Does every diamond come with a certificate?

A: We offer a wide variety of both certified and non-certified gemstones.

Q: Do you allow trade-in of jewellery?

A: Our company policy does not allow trade-ins or previously owned gemstones.

Q: Do you repair jewellery that is not purchased from your company?

A: We do not offer repair services on jewellery that has not been purchased from Diamond Industries Jewellery Company.

Q: Why are there inclusions in my Diamond/Precious Stone?

A: Inclusion or flaws in natural diamonds and precious stones exist commonly on the exterior and/or interior of the stones.

Q: Why has my diamond or jewelry lost its shine or luster?

A: Daily wear, natural oils from sweat, alcohol (perfume) or acid (fruit juices) can dull the appearance of your jewellery piece. 

Q: How do I clean my diamonds or jewellery?

A: In order to keep your jewellery clean, it is important to use lukewarm water and a mild liquid soap. Take a soft bristle brush to gently clean around the jewellery. Rinse off the soap with the water and dry with a soft, lint-free cloth. For more information please visit our product care page.

Q: How should I protect my Jewellery?

A: We advise that you always store your jewellery in its original box or preferably in a soft velvet pouch. Please keep the jewellery pieces in separate packaging in order to prevent one jewellery piece from damaging another.

Q: Do you provide Bespoke/Custom Made Jewellery?

A: Yes, we do offer Bespoke Jewellery. We recommend to all our customers to make an appointment with our production/design consultant to discuss your requirements. Please feel free to let us know when you are available to make an appointment.  

Q: Do you provide Repair, Cleaning & Polishing services?

A: For any Repair, Cleaning & Polishing services, we require your “Diamond Industries Jewellery Certificate” authenticate certificate along with your Invoice to be brought to be shown as verification.